| Getting Started | Start your email marketing | Quickstart | Getting-Started.png | |||
| Common Queries | Queries for SenderWiz | Common Queries | Common-Queries.png | Common Queries | ||
| FAQs | FAQs for SenderWiz | FAQs | FAQs.png |
**Adding Your First Delivery Server**
Set up your first delivery server to ensure smooth email delivery.
{% content-ref url="/pages/VjSdptJGCorC0waZVnlM" %}
[Delivery Server](/popular-topics/servers/delivery-server)
{% endcontent-ref %}
### 🚀 Send Your First Campaign
Here’s how to create your first SenderWiz campaign.
{% content-ref url="/pages/IG4aerdZOxvcz5kx4SmE" %}
[Email Campaign](/popular-topics/campaigns/email-campaign)
{% endcontent-ref %}
# Contacts
Manage and organize contacts in SenderWiz effortlessly with tools for importing, exporting, segmentation, custom fields, forms, and list hygiene.
| Contact List | An overview of how to manage, view, and organize your contact list. | Contact List | ||||
| Import Contacts | Learn how to import contacts seamlessly from external sources to build your list. | Import Contacts | ||||
| Export Contacts | Find out how to export contacts for use in other platforms or for backup. | Export Contacts | ||||
| Search Contacts | Quickly locate specific contacts using advanced search filters and options. | Search Contacts | ||||
| Segment | Understand how to create segments within your contact list for targeted communication. | Segment | ||||
| Custom Fields | Customize contact data fields to capture the most relevant information. | Custom Fields | ||||
| Pages | Organize and design the pages where your contacts interact with your brand. | Pages | ||||
| Forms | Create and manage forms to capture new contacts or gather additional information. | Forms | ||||
| Tools | Discover additional tools to enhance your contact list management. | Tools | ||||
| Blacklist | Manage blacklisted contacts to improve deliverability and list hygiene. | Blacklist |
3. Name your list and provide any necessary details (e.g., description).
4. Click **Save**, and your list will be ready to use.
2. Click on the **Filters** button 
, select your desired list (or multiple lists), choose the Status such as Confirmed (for active contacts), Unsubscribes, or Hard Bounces (or multiple choices),
3. Choose Action as **View**, and then click Submit.
4. Confirm and download the CSV file.
This method provides a leaner export, focusing only on the email addresses from your list.
***
### 3. Exporting Unsubscribes and Hard Bounces
{% hint style="info" %}
Note: **You do not have to manually remove unsubscribes or hard bounces** from the system, as the system **handles this automatically**.
For any future campaigns, when you use any list, emails will only be sent to active contacts and not to unsubscribed or hard-bounced addresses.
{% endhint %}
SenderWiz allows you to export unsubscribes or hard bounces, even across all lists.
To export all unsubscribes or hard bounces:
1. Go to the **Contacts** section and click on "**All subscribers**" button.
2. Click on the **Filters** button to search for Unsubscribes or Hard Bounces. Select your desired list, set the Status to Unsubscribes or Hard Bounces (or both), choose Action as **Export**, and then click **Submit**.
3. Download the list of unsubscribed or hard-bounced email addresses.
You can use this export to manage or clean your lists.
***
These export options give you flexibility in managing your contact lists, allowing you to export complete lists, specific fields, or filtered data like unsubscribes or bounces.
# Search Contacts
Quickly find specific subscribers in your contact lists with SenderWiz’s advanced search features. Learn how to filter and search contacts to streamline list management.
The **Search** feature in SenderWiz allows you to quickly locate specific contacts or filter your contact lists based on various criteria.
### 1. How to Search for an Email Address
To search for a specific email address or contact in your list, follow these steps:
* **Navigate to the Contacts**: 
* Start by going to the **Contacts** section in your dashboard. This is where you can manage all your contact lists.
* **Click on the "All Subscribers" Button**:
* Once you're in the Contacts section, click on the **All Subscribers** button. This will display a list of subscribers across all your contact lists. It allows you to view and manage all subscribers in one place, regardless of which list they belong to.
* **Use the Email Search Box**: 
* In the displayed list, locate the **Email** column. Under this column, you will find a search box where you can type in the email address you're looking for.
* Enter the email address (or part of it) into the search box, and the system will filter the results to show any matching email addresses from all your lists.
* **View the Results**:
* The filtered list will display all matching subscribers based on the email you entered. You can see other details such as their subscription status, the list they belong to, and the date they were added.
* Click on the **Filters** button , select your desired list (or multiple lists), choose the Status such as Confirmed (for active contacts), Unsubscribes, or Hard Bounces (or multiple choices), choose Action as **Export**, and then click Submit.
* Confirm and download the CSV file.
section, select the desired contact list
Then click on the **Segments** tab. 
From there, you can create or manage segments for that specific list.
section, select the desired contact list
Then click on the **Custom Fields** tab.
| Email Campaign | Create and send one-time email campaigns to your audience. Learn about creating, designing, and personalizing messages to enhance engagement. | Email Campaign | ||
| Send Groups | Organize recipients into specific groups for targeted messaging. This feature allows for managing separate groups with customized content or schedules. | Send Groups | ||
| Advanced Recurring | Set up recurring campaigns for regular engagement, like weekly newsletters or updates. Define schedules and frequency to maintain continuous communication. | Advanced Recurring | ||
| Autoresponder | Automatically send a series of emails to new subscribers or specific user segments. Ideal for nurturing leads or onboarding new customers. | Autoresponder | ||
| Automation | Build automated workflows that trigger emails based on user behavior or events, streamlining communication for a more personalized experience. | Automation | ||
| Email Scheduling | Schedule campaigns to be sent at optimal times. This feature helps improve open rates and engagement by delivering emails when they’re most likely to be read. | Email Scheduling | ||
| Rotation | Utilize rotation features to vary email elements like the sender’s name, email address, or subject line, making each email feel unique and personal to recipients. | Rotation | ||
during the campaign setup process. This expands the available settings and allows for more granular control over how you manage subscriber interactions
{% endhint %}
#### Campaign Options
in the **Options** column next to the campaign.
* Wait for the status to update to **Paused** before proceeding.
### Step 2: Update the Campaign
Once the campaign is paused, you can edit its details.
1. **Open the Campaign**
* Click on the **Campaign Name** or the **Edit button** 
in the **Options** column.
2. **Modify Campaign Details**\
You can now update various campaign settings such as:
* **Subject Line**
* **Email Content** (Modify or replace the email template)
* **From Name, From Email, & Reply-To Email**
* **Delivery Server**
3. **Save the Changes**
* Click **Save & Update** to apply the changes.
### Step 3: Resume the Campaign
After updating, you need to restart the campaign.
1. **Go Back to the Campaigns Page**
* Locate the campaign with the **Paused** status.
2. **Resume/Send the Campaign Again**
* **Option 1:** On the **Confirmation Page**, click **Send Campaign** to restart sending.
* **Option 2:** Click the **Unpause sending button** 
in the **Options** column to resume sending instantly.
3. **Monitor the Campaign**
* Check the **delivery progress and analytics** to ensure the updates are correctly applied.
{% hint style="info" %}
🔹 **You Cannot Change the Contact List or Segment**
* While updating a running campaign, **you cannot modify the assigned contact list or segment**. The campaign will continue sending to the originally selected contacts.
🔹 **Changes Apply Only to Remaining Emails**
* Any updates made (e.g., subject line, email content, sender details) **will only affect the remaining contacts yet to receive the email**. Emails that have already been sent **will not be changed**.
* The campaign will **resume from the exact point where it was paused**, ensuring no duplicate sends.
* While updating a running campaign, **you cannot modify the assigned contact list or segment**. The campaign will continue sending to the originally selected contacts.
{% endhint %}
By following these steps, you can **pause, update, and resume** a running email campaign without losing progress. 🚀
# Send Groups
Avoid duplicate emails with SenderWiz Send Groups. Manage multiple lists easily and ensure contacts only receive your campaign once, boosting deliverability.
### Introduction
When sending the same campaign to multiple lists, it's common to encounter situations where the same contact is present in more than one list.
For instance, if you're running a campaign targeting both **List A** and **List B**, and both lists include the email `john.doe@example.com`, that contact would receive the campaign twice – once for each list. This can lead to duplicate emails being sent to the same person, which could annoy recipients and affect your campaign’s performance.
To prevent this issue, **SenderWiz** offers the **Send Group** feature. By assigning your campaign to a Send Group, SenderWiz ensures that contacts are only sent the email once, even if they appear in multiple lists. This way, no matter how many lists a contact is in, they will receive only one email from the campaign.
#### Example:
Let’s say you have the following lists:
* **List A** (with 1000 contacts)
* **List B** (with 1500 contacts, including some overlaps with List A)
Without using a Send Group, if a contact like **
for "**From Name**" or "**From Email**" to activate rotation, which alternates names and emails in the campaign.
2. **Accessing the Rotation List**:
* Click on the **\[Rotation list]** 
link next to "From name rotation" or "From email rotation" fields. This takes you to a page where you can create and upload lists of names and matching email usernames.
3. **Setting Up a Rotation List**:
* Go to **View Name & Username Rotation Lists** to create a new list.
* Upload pairs of names and usernames (e.g., "John Doe - john.doe," "Jane Smith - j.smith02").
| Email Template | Discover how to design effective email templates tailored to your brand and audience. Learn best practices for layout, styling, and engagement. | Email Template | ||
| Personalization | Utilize personalization options to address recipients by name or other custom fields, enhancing engagement and relevance. | Personalization | ||
| Available Tags | Discover the range of tags you can use to dynamically insert personalized content, including name, email, and custom fields. | Available Tags | ||
| Classic Editor | A simple editor for quick template creation, featuring basic text styling and image insertion. Ideal for users comfortable with HTML formatting. | Classic Editor | ||
| Pro Editor | An advanced editor offering customization options like interactive buttons and dividers for visually appealing templates. | Pro Editor | ||
| Unlayer Editor | A drag-and-drop editor with customizable content blocks for creating mobile-responsive, visually engaging templates. | Unlayer Editor | ||
| Unsubscribe Link | Learn how to manage unsubscribe links effectively to maintain compliance and improve user experience in your emails. | Unsubscribe Link | ||
| Gallery | Browse the Template Gallery for ready-to-use designs that you can import and customize to suit your campaigns. | Gallery |
| Classic Editor | A straightforward editor for quick template creation with basic formatting options. | Classic Editor | ||
| Pro Editor | An advanced editor with more customization features for visually appealing templates. | Pro Editor | ||
| Unlayer Editor | A drag-and-drop editor with extensive content block options, ideal for mobile-responsive, engaging templates. | Unlayer Editor |
| Campaign Reports | Provides an overview of email campaign performance, showing key metrics such as delivery rate, open rate, click rate, and unsubscribe rate. | Campaign Reports | |
| Open and Click Tracking | Tracks recipient engagement, measuring email opens, unique opens, clicks, and click-to-open rate (CTOR) to assess content effectiveness. | Open & Click Tracking | |
| Bounces | Shows undelivered emails, categorizing them as hard or soft bounces. High bounce rates can impact sender reputation and list quality. | Bounces | |
| Unsubscribed | Lists recipients who opted out of your emails, including feedback on why they unsubscribed, helping you tailor future campaigns to reduce loss. | Unsubscribed |
| Delivery Server | A Delivery Server is responsible for sending emails to your recipients. This server acts as the backbone of your email campaign, managing the process of sending messages efficiently and reliably. By configuring a delivery server, you can control how emails are sent, manage sending quotas, and improve email deliverability. | Delivery Server | |
| Bounce Server | A Bounce Server handles bounced emails, which occur when messages cannot be delivered to recipients. Bounced emails impact your sender reputation, so monitoring and managing them is essential. The bounce server captures bounce messages, categorizes them, and provides insights into undeliverable emails, allowing you to maintain a clean and responsive email list. | Bounce Server |
| Warmup Plan | Learn how to set up a warmup plan that gradually increases your email sending volume. This approach ensures your IP and domain reputation grow steadily. | Warm-Up Plan | ||
| Warmup Duration | Understand the importance of selecting the right warmup duration. A 30-day plan is typically recommended to establish a consistent sending pattern and build trust. | Warmup Duration |
| Sending Domains | Set up and verify your sending domains to establish trust and improve email deliverability. | Sending Domains | ||
| Tracking Domains | Configure tracking domains to monitor email opens, clicks, and enhance recipient engagement | Tracking Domains |
| SenderAI SMTP Creation | SenderAI simplifies SMTP server creation for high-volume email campaigns. Key steps include:
| SenderAI - SMTP Creation | |
| Cloudflare API Keys | Integrating Cloudflare with SenderAI automates DNS management, ensuring proper email authentication. Steps to configure:
| Cloudflare API Keys |
{% endhint %}
***
### Step 2: Viewing and Managing Configured SMTP Servers
| Reply Tracker | The Reply Tracker feature enables users to monitor and record responses to their email campaigns. By tracking replies, users gain insight into engagement levels and can easily follow up on important interactions. | Reply Tracker | ||
| Webmail | The Webmail feature offers users a convenient way to access and respond to emails directly within the application. With Webmail, users can manage replies, compose new messages, and view sent emails, all in one location. | Webmail |
| Understanding Email Delivery | Explanation of how emails reach recipients, highlighting key factors influencing successful delivery. | Understanding Email Delivery | Understanding-Email-Delivery.png | |
| SMTP vs. External Delivery Servers | Comparison of using internal SMTP servers versus external email delivery services, discussing pros and cons. | SMTP vs External Delivery Servers | SMTP vs External Delivery Servers-SenderWiz.jpg | |
| Handling Bounces for Microsoft Emails | Guidance on managing bounce issues specifically when sending emails to Microsoft domains (e.g., Outlook, Hotmail). | Handling Bounces for Microsoft Emails | Handling-Bounces-for-Microsoft-Emails.png | |
| Understanding SPF, DKIM, and DMARC | Overview of SPF, DKIM, and DMARC protocols, emphasizing their importance in email authentication and deliverability. | Understanding SPF, DKIM, and DMARC | SPF-DKIM-DMARC.png | |
| Inbox Placement Challenges for Custom SMTP Servers | Common issues faced by custom SMTP servers in reaching inboxes, with strategies to improve inbox placement. | Inbox Placement Challenges for Custom SMTP Servers | Inbox-Placement-Challenges.png |
**Adding Your First Delivery Server**
SenderWiz offers two flexible delivery server options:
#### 1. **Send via Your Own SMTP (SenderAI)**
* With **SenderAI**, you can instantly create your own SMTP server.
* Use a small VPS or hosting provider to get:
* Hostname/IP, Username, Password/Key, Port details
* Multiple IPs/domains (optional) for higher volume.
* Benefits:
* Cost-effective with no limitations on sending volume.
* Full control over your infrastructure.
* Send emails independently without any external dependencies or restrictions.
* An ideal solution for cold email campaigns.
For step-by-step instructions, visit the SenderAI Guide.
{% content-ref url="/pages/jkUZSaSIkbJLAAEpzH6W" %}
[SenderAI - SMTP Creation](/popular-topics/senderai/senderai-smtp-creation)
{% endcontent-ref %}
#### 2. **Use an External Delivery Server**
* Easily integrate with providers like **Amazon SES**, **Mailgun**, or **SparkPost**.
* Benefits:
* Excellent deliverability rates.
* No need to manage infrastructure.
* Pricing based on your sending volume.
* Can also be used for cold mailing, provided your list quality is high (no hard bounces).
For step-by-step instructions, visit the Delivery Server Guide.
{% content-ref url="/pages/VjSdptJGCorC0waZVnlM" %}
[Delivery Server](/popular-topics/servers/delivery-server)
{% endcontent-ref %}
***
### 🚀 **Send Your First Campaign**
Start engaging with your audience by creating your first campaign.
1. Navigate to the **Email Campaign** section.
2. Select your email template, contact list, and email delivery server.
3. Schedule your campaign:
* Send on specific days (e.g., Monday to Friday).
* Set specific timings (e.g., between 5 PM and 9 PM).
4. Review and launch your campaign. Check the detailed steps in the Email Campaign Guide.
{% content-ref url="/pages/IG4aerdZOxvcz5kx4SmE" %}
[Email Campaign](/popular-topics/campaigns/email-campaign)
{% endcontent-ref %}
***
### 🔑 **Key Features of SenderWiz**
SenderWiz comes packed with features to enhance your email marketing experience:
* **SenderAI**: Instantly create your own SMTP server for cost-efficient, unlimited sending.
* **Automated Warmup**: Gradually increase sending volume to maintain a good sender reputation.
* **Drag-and-Drop Editor**: Design emails effortlessly with a user-friendly interface.
* **Rotation Features**: Rotate sender names, email addresses, subject lines, and email content to optimize deliverability.
* **Scheduling Flexibility**: Send emails on specific days (e.g. Monday to Friday) and times (e.g. 9:00 AM to 5:00 PM) to maximize engagement.
* **Automation Builder**: Set up advanced email workflows for targeted communication.
* **Reply Tracker**: Monitor replies and take action efficiently.
* **Email Template Gallery**: Access a library of 100+ pre-built templates.
* **Cost-Effective**: No charges based on the number of subscribers; ideal for businesses of all sizes.
* **Multiple Sending Options**: Achieve high deliverability with flexible server choices.
***
With SenderWiz, you can create professional email campaigns quickly and cost-effectively while enjoying powerful tools to enhance your results.
Ready to get started? Explore SenderWiz today!
# Cold Emails
Send cold emails effectively with SenderWiz. Use features like rotation, automated warmup, and domain authentication for improved deliverability and results.
### **Can I Send Cold Emails?**
Yes, you can send cold emails using SenderWiz, provided that your email practices align with industry standards and comply with relevant laws like **CAN-SPAM** or **GDPR**.
Cold emailing can be effective if done responsibly and with a focus on quality.
***
#### **Key Considerations for Sending Cold Emails with SenderWiz:**
1. **High-Quality Email List**:
* Ensure your list contains **verified contacts** or prospects who are relevant to your business.
* Avoid sending to unverified lists with a high risk of hard bounces.
2. **Use the Rotation Feature**:
* SenderWiz’s **Rotation Feature** can help make your cold emails appear personalized by rotating sender names, email addresses, subject lines, and your email content.
3. **Authenticate Your Domain**:
* Set up SPF, DKIM, and DMARC for your sending domain to build trust and improve deliverability. SenderWiz guides you through this process.
4. **Warm Up Your SMTP Server or IP**:
* If you’re using your own SMTP, SenderWiz's **Automated Warmup** feature ensures your IP or domain establishes a good reputation before sending large volumes of emails.
5. **Craft Valuable Content**:
* Focus on writing engaging and **non-spammy content** that provides value to the recipient. Avoid clickbait or overly promotional language.
***
### **What Are the Benefits?**
* Sending cold emails through SenderWiz is **cost-effective** and highly customizable.
* You can integrate external services like **Amazon SES** or **Mailgun** for enhanced deliverability or use your **own SMTP** to have full control over your sending.
***
**Note**: While **SenderWiz** supports **cold emailing**, the success of your campaigns depends heavily on the quality of your email list, compliance with anti-spam regulations, and consistent monitoring of your results.
# Email Data
SenderWiz doesn't provide email data. Upload your own verified list and use email verification services to clean contacts for better deliverability.
### Do You Provide the Email Data?
No, SenderWiz does not provide or sell email data. As a responsible email marketing platform, we focus on offering the tools and features needed to send campaigns effectively.
***
#### **Why Doesn’t SenderWiz Provide Email Data?**
1. **Compliance with Laws**:
* Providing email data may violate privacy regulations like **GDPR**, **CAN-SPAM**, and other anti-spam laws.
2. **Focus on Deliverability**:
* SenderWiz is designed to help you send emails to **high-quality lists**, ensuring better deliverability and engagement.
***
#### **What You Can Do Instead:**
* Use **SenderWiz** to upload your own **verified email list**.
* Clean your email list regularly to remove invalid or unengaged contacts.
***
**Note**: Sending emails to purchased or unverified lists can harm your sending reputation and affect deliverability. Always focus on building a quality contact base. If you're unsure about the quality of your email list, you can clean and validate it.
# White-Label Solution
Create your own branded email marketing platform with SenderWiz's white-label solution. Customize domain, logo, pricing, currency, and more effortlessly!
### What is a White-Label Solution?
**SenderWiz** offers a comprehensive **white-label solution** that allows you to own and operate your very own email marketing platform, fully customized to meet your business needs.
With our solution, you can run the platform on your own domain, ensuring a seamless branded experience for your customers. You can replace our branding with your own logo and identity, giving the platform a professional and personalized touch.
Additionally, you have complete control over your pricing, allowing you to decide what to charge your customers. The platform also supports custom currency and tax settings, tailored to your location and business requirements.
Furthermore, you can integrate your preferred payment gateway to receive payments directly into your account. With SenderWiz handling the backend operations, support, and updates, you can focus on growing your business while offering a professional, branded, and cost-effective email marketing solution to your customers.
### **Key Features of SenderWiz’s White-Label Solution:**
* **Custom Branding:**
* **Upload Your Own Logo:** Replace the default SenderWiz logo with your company’s logo to maintain brand consistency.
* **App Name Customization:** Rename the application to match your brand identity, ensuring your customers recognize the service as your own.
* **Invoice Logo and Company Address:** Personalize invoices with your logo and company details for a professional and cohesive appearance.
| Provider | Sending Method | Bounce Method | Auth Type |
|---|---|---|---|
| Microsoft 365 | Microsoft Graph API | Graph API (Inbox/Junk) | Client Credentials (OAuth2) |
| Google Workspace | Gmail API | Gmail API (Inbox) | Service Account (JWT) |
| Requirement | Microsoft 365 | Google Workspace |
|---|---|---|
| Admin Account | Azure AD (Entra ID) Global Admin | Google Workspace Super Admin |
| License | Microsoft 365 Business/Enterprise | Google Workspace (any tier) |
| Permissions | Mail.Send, Mail.Read, Mail.ReadWrite | gmail.send, gmail.readonly |
| PHP | curl extension, openssl extension | curl extension, openssl extension |
| Cron | Configured for bounce processing | Configured for bounce processing |
| Value | Meaning |
|---|---|
-1 | Unlimited |
0 | Feature disabled (hidden from customer sidebar) |
> 0 | Maximum number allowed |
| Capability | Backend | Customer |
|---|---|---|
| Create servers | Yes (for any customer) | Yes (own servers only) |
| Select customer | Yes (customer autocomplete) | No (auto-assigned) |
| Key selection | System keys + selected customer's keys | Own keys only |
| Lock servers | Yes | No |
| Type | Description | Action |
|---|---|---|
| Hard Bounce | Permanent failure (mailbox doesn't exist, domain not found) | Subscriber blacklisted |
| Soft Bounce | Temporary failure (full inbox, server busy) | Logged for review |
| Feedback Loop | Abuse report / spam complaint | Subscriber unsubscribed |
| Internal Bounce | Other delivery issues | Logged for review |
| Feature | Backend Admin | Customer |
|---|---|---|
| API Keys | Create system keys + customer keys; manage all | Create own keys only |
| Delivery Servers | Create for any customer; choose system or customer keys | Create own; use own keys only |
| Bounce Servers | Create for any customer; choose system or customer keys; lock | Create own; use own keys only; limited by group quota |
| Email Box Monitors | Create for any customer; choose system or customer keys; lock | Create own; use own keys only; limited by group quota; extra actions (move/copy list, stop group) |
| Key Dropdown | Shows system keys + selected customer's keys (filtered by provider) | Shows only own keys (filtered by provider) |
| Customer Selection | Autocomplete to assign any customer | Auto-assigned to logged-in customer |
| Lock Toggle | Available — prevents customer from modifying | Not available |
| Import/Export | CSV import and export for bounce servers and monitors | CSV import and export for own bounce servers and monitors |
| Bulk Actions | Enable, disable, delete in bulk | Enable, disable, delete in bulk (own only) |
| Option | Description |
|---|---|
--verbose=1 | Show detailed output (recommended for debugging) |
--fast=1 | Allow concurrent processing (default behavior) |
